Grievance Redressal Mechanism under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

If you wish to complain about our Services / the use of our services by others, please contact our Resident Grievance Officer, whose details are below:

Name : Saruti Thapa

Designation : Co-founder; Head of Support Functions and Grievance Officer

Contact Details (Email) : support@himalayasdigital.com

Your complaint will be acknowledged by email within twenty four hours, providing you with a complaint number using which you can track the status of the complaint. We will dispose of such complaint within 15 days of receipt.

We shall, with in twenty-four hours from the receipt of a complaint made by an individual or any person on his/her behalf, in relation to any content which is prima facie in the nature of any material which exposes the private area of such individual, shows such individual in full or partial nudity or shows or depicts such individual in any sexual act or conduct, or is in the nature of impersonation in an electronic form, including artificially morphed images of such individual, take all reasonable and practicable measures to remove or disable access to such content which is hosted, stored, published or transmitted..

Grievance Redressal Mechanism under the Consumer Protection (E-Commerce Rules), 2020

Name : Saruti Thapa

Designation : Co-founder; Head of Support Functions and Grievance Officer

Contact Details (E-mail) : support@himalayasdigital.com

Your complaint will be acknowledged by email within forty eight hours providing you with a ticket number using which you can track the status of the complaint and redress the complaint within one month from the date of receipt of the Complaint.