Full job description

Job Title: Customer Care Executive – Inbound/Outbound Sales

Location: Delhi (North West) Preferably near Rohini/ Pitampura.

*****Female Candidate Only*****

Minimum 1 year of Experience is mandatory.

Job Type: Full-time

About Us: Nutristar is a rapidly growing and dynamic e-commerce company committed to providing exceptional products and services to our customers. We take pride in our customer-centric approach and are seeking a highly motivated Customer Care Executive to join our team.

Job Overview: As a Customer Care Executive, you will be responsible for handling inbound and outbound calls to assist customers with their queries, provide information about our products and services, resolve complaints, and actively promote sales. The role requires excellent communication skills, a customer-centric mindset, and the ability to contribute to the overall success of our brand.

Key Responsibilities:

  • Inbound and Outbound Calls: Handle a high volume of inbound calls from customers, addressing their inquiries, providing product information, and ensuring a positive customer experience. Make outbound calls to potential customers to drive sales.
  • Sales Promotion: Actively engage in promoting sales by understanding customer needs, showcasing product features, and upselling where applicable.
  • Query Resolution: Effectively resolve customer complaints, concerns, and issues in a timely and professional manner, ensuring customer satisfaction.
  • Product Knowledge: Stay updated on product features, specifications, and promotions to provide accurate information to customers and enhance sales opportunities.
  • Order Processing: Assist customers with order placement, tracking, cancellations, and returns. Work closely with other departments to ensure efficient order fulfillment.
  • Customer Relationship Management: Build and maintain positive relationships with customers, fostering loyalty and repeat business.
  • Documentation: Maintain accurate and detailed records of customer interactions, feedback, and sales transactions.

Qualifications:

  • Proven experience in customer service and sales, preferably in an e-commerce environment.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a customer-centric approach.
  • Ability to handle challenging situations with empathy and professionalism.
  • Basic computer skills and familiarity with customer relationship management (CRM) tools.
  • Goal-oriented with a focus on achieving sales targets.
  • High school diploma; additional education or relevant certifications is a plus.

Benefits:

  • Competitive salary with performance-based incentives.
  • Health insurance and other employee benefits.
  • Opportunities for professional development and growth within the company.

Nutristar is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.

Job Type: Full-time

Salary: ₹16,000.00 – ₹22,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer support: 1 year (Required)
  • total work: 1 year (Preferred)
  • Customer service: 1 year (Required)

Language:

  • Hindi (Preferred)
  • English (Required)

Ability to Commute:

  • Pitampura, Delhi, Delhi (Required)

Ability to Relocate:

  • Pitampura, Delhi, Delhi: Relocate before starting work (Required)

Work Location: In person

Apply now : https://www.simplyhired.co.in/job/TWBH3rR_6BjdkxkvEs8PNwoZc7uRmooGOK7do9FVNsR5MI1OXR0YqQ