Job Description For Call Officer

Job Position – Call Officer

LOCATION – Baddi , (Himachal Pradesh)

EMPLOYER – Arteva Consulting Pvt. Ltd. (Govt. Sector Project)

Roles and Responsibilities

  • Inbound calls received from senior citizens and outbound calls can be made by connect center Team.
  • To Provide Multi – Lingual support catering to the languages spoken in the state.
  • To interact with the senior citizens in a polite, empathetic and compassionate manner.
  • Answer incoming customer phone calls and take appropriate action for each call
  • Outbound feedback and other related calls.
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
  • Input data into the company computer platform to keep each customer record updated

Qualifications and Skills

  • Bachelor Degree in Any Stream in Any Recognized University in India.
  • Knowledge of the Hindi/English/Local language of the state.
  • Strong computer skills
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Must be available to work some holidays and weekends
  • Strong problem-solving abilities
  • Excellent knowledge of the English language.
  • Collect information and management.
  • Pay attention to details.

Job Type: Full-time

  • Salary: ₹ 12,000.00 – 15,000.00 Per / Month

(Feel free to apply as salary is not a bar for right talent)

  • Benefits:
  • Paid sick time
  • Paid time off


  • Evening shift
  • Morning shift
  • Performance bonus
  • Yearly bonus
  • Language:
  • Hindi /English/Local Language of the relevant State (Required)

    Scope of the work

National Helpline for Senior Citizens (NHSC) is a service that provides information, guidance, emotional support, and field intervention, driven by values of Consistency, Care, Empathy and Encouragement.

Job Types: Full-time, Permanent

Salary: ₹12,000.00 – ₹15,000.00 per month


  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off


  • Day shift
  • Evening shift
  • Fixed shift
  • Morning shift
  • Rotational shift
  • Weekend availability

Supplemental pay types:

  • Shift allowance


  • total work: 1 year (Preferred)

Ability to Commute:

  • Shimla, Himachal Pradesh (Required)

Ability to Relocate:

  • Shimla, Himachal Pradesh: Relocate before starting work (Required)

Work Location: In person

Apply now :